A quality product is only part of the REDi-lite experience for our distributors – they are also reaping the rewards of exceptional business-to-business understanding and support.
REDi-lite’s team understand that meeting the needs of distributors is key to ensuring as many Australians benefit from our wide range of hybrid solar Skylight alternatives.
This means providing the same level of support for regional communities as in the major urban centres.
Show It Off Home Improvements in the Queensland coastal town of Hervey Bay is but one distributor and installer that says REDi-lite understands and responds to their needs.
Focusing on residential installations, Show It Off’s Carolyn Beel says demand and feedback for REDi-lite products continues to grow and the support they receive makes REDi-lite a foremost recommendation for her customers.
STRONG LINKS IN THE SUPPLY CHAIN
Unlike competing products, REDi-lite understands that not all distributors can maintain a full range of stock locally, requiring expensive investment in storage facilities.
Carolyn explains that the confidence in REDi-lite’s product supply means her business doesn’t have to take on the overwhelming expense of local stock storage.
“Because REDi-lite have such a wide range of panel sizes and light sizes, it would be a challenge for us if we had to keep a few of each in stock,” she said.
“But we don’t need to do that, because once we do a site inspection we place an order and it is here within a couple of days.”
“Other solar light companies take an awful long time to dispatch items to you but that’s just not the case with REDi-lite – we can and do rely on them and they have always been excellent.”
SUPPORT IS ONLY A PHONE CALL AWAY
Carolyn said that her team of installers also sing the praises of the REDi-lite head office, with all enquiries met with prompt assistance and support.
“If we ever have any queries the team at REDi-lite are only too happy to help us out,” she explained.
“Sometimes our installers may have to double check elements of the install from a technical perspective and we just ring up REDi-lite and get the answer then and there.”
“They really know who we are and take a genuine interest in our role as a distributor of their product. It really is excellent customer service that we can then use to benefit our customers as well.”
INSTALLS ARE JUST AS QUICK
However, it is not just the supply and assistance that leaves REDi-lite’s competition for dead.
Carolyn says the simplicity and flexibility of the REDi-lite range means home-owners making the switch to REDi-lite do not experience the inconvenience of an ongoing build that comes with a traditional skylight.
“Our guys have installed a lot of REDi-lite’s products and it is really very quick and very simple since we don’t have to cut through the roof and deal with leaks and structural issues.”
“With a single panel and single light install our guys are in-and-out within 45 minutes at the most. We often will send two guys to install and that can sometimes take only 20 minutes.”
“Our customers really appreciate that. They can get on with the rest of their day and our guys are off to the next job. It benefits everyone.”
GUARANTEE THAT WARRANTS CONFIDENCE
But the benefits don’t end there for distributors and installers such as Show It Off.
Carolyn said one of the most popular elements with Redi-lite’s range of products is their unrivalled warranty, with all REDi-lite products offer a 7 year guarantee on the solar panel and a 5 year guarantee on the light fitting.
As a distributor and installer that provides exceptional confidence for her when recommending REDi-lite to home-owners and renovators.
“Like anything, there are a lot of competing products but REDi-lite’s warranty makes it incredibly attractive to our customers.”
“Some other brands only have a one-year warranty. So when our customers compare the two products there is just no comparison.”
“They quickly recognise that REDi-lite is the way to go and we feel the same way. It really is an easy-sell for our business and a no-brainer for our customers.”
TO DISCUSS REDi-lite IN YOUR HOME, CONTACT US ON 1300 55 99 86
OR FOR SUPPLY & INSTALLATION IN THE HERVEY BAY REGION, CONTACT
Show It Off Home Improvements
1/97 Old Maryborough Road
Pialba QLD 4655
07 4124 3022